AT&T consolidates help-desk centers to cut costs and improve efficiency

AT&T is consolidating its 22 internal help-desk centers into six U.S. locations, following a directive from CEO John Stankey and an internal survey that revealed declining employee engagement. Why it matters: This move is part of AT&Ts broader strategy to streamline operations, reduce legacy costs, and enhance efficiency to remain competitive in the market. The [] The post AT&T consolidates help-desk centers to cut costs and improve efficiency appeared first on Techpinions.